ChatHealth - New health messaging service launched for children, young people and families
Cornwall Council has introduced a quick and easy way for young people and parents / carers to contact Health Visitors and School Nurses in Cornwall and the Isles of Scilly.
There are three advice lines as follows:
-
young people aged 11-19: 07312 263 096
-
parents / carers of children aged 0-5: 07312 263 423
-
parents / carers of children and young people aged 5-19: 07312 263 499
How does it work?
Users can send a message, anonymously if they wish, to Health Visiting and School Nursing to get confidential help and advice about a range of health concerns, including:
- Sleep
- Child development
- Support with behaviour
- Toileting
- Feeding and nutrition
- Keeping safe and healthy
- Childhood illnesses and support with medical conditions at school
- Emotional, mental health and wellbeing
- Relationships
- Smoking and vaping
- Drugs and alcohol
When is it available?
The messaging service is available Monday to Friday (excluding bank holidays) from 9am to 5pm. When a message is sent to the numbers, an automated reply confirms the message has been received. A trained healthcare professional will reply to the message during office hours within 48 hours.
Alternatively users can can contact the service via:
- Telephone: 01872 324261
- Email: hvsnadvice@cornwall.gov.uk
Our web page is being regularly updated at www.cornwall.gov.uk/healthadvice.
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Page last updated: 19 January 2024
